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FAQ
Payment Plan Available
Payment Plan is available, on items that are in stock there is a 25% down payment and 1 to 4 payment schedule, on items that have to be ordered there is a 50% down payment and 1 to 4 payment schedule, Payments must be maid weekly, by weekly or contact us to set up spacial schedule, Once you sign the agreement and submit the payment the transaction can not be canceled, the item will be shipped once the balance is paid in full. Contact us to set up a payment plan. All sales are final, there will be no refunds or credits.
How can I clean my gown?
We recommend calling 1-888-GOWN888 or visit www.gown.com for proper gown cleaning and preservation.
What are the details about receiving free shipping on an order?
All prom and formal evening dress orders within the continental U.S. will receive free ground shipping.
What are the shipping charges for international orders?
We guarantee the most efficient shipment for all international orders. Cost of international shipments depend on destination and can be broken down as follows: . For information about shipment costs to other destinations, please contact us at customercare@catnipboutique.com or 1-718-429-0904. Please note that all international shipments will take additional time (at least 2 weeks), as they travel through customs.
What is your BEST PRICE GUARANTEE?
You can be confident that you will receive the best price on the internet. We will honor competitors' special offers and coupons. If you find a lower price on an identical item from an authorized retailer within 30 days of your purchase, we will not only match their price but beat it by 25% of the difference. (Competitor's shipping and handling as well as any other up-charges must be included.) This guarantee does not apply to sale or clearance items.
Order Today with Confidence!
How long does a special order take?
Every dress is different. If the dress is in stock at the company, we can get it in 3-10 days. If the dress needs to be made, it can take from 6-12 weeks. If the dress is already in production, it can be 2-3 weeks. Please note that all international special order will take additional time (up to a few weeks), as they travel through customs.
How do I know which size is best for me?
Each company has a unique sizing guide with measurements that include bust, waist, and hips. It is suggested that you take into consideration the type of fabric and style of the dress, as this also influences sizing. If you are still unsure after viewing a size chart for your dress, please contact us at 1-718-429-0904