718.429.0904
57-16 Roosevelt Ave
Woodside, NY 11377

Store Hours
M ~ F ~ 12:00 PM to 8:00 PM
S & S ~ 12:00 PM to 6:00 PM

RETURN POLICY

Due to the nature of our products, like all other websites that sell prom and evening dresses, we do not accept returns. All products are thoroughly inspected by our shipping department to assure that you will receive your garments in perfect condition.

Please consult the size chart for the right size and if you are “between sizes” order the bigger size since it is easier to “take in” a dress than to “let out”.

It is rare, however, if you received a faulty item and wish to process an exchange you must submit a request via email within 3 business days of receiving your order and a CatNip Boutique Representative will confirm if your request has been authorized. (Exchanges are only available for same STYLE, COLOR AND SIZE provided that the item has not been worn and the original tags are intact.)

Upon authorizing a return, the Catnip Boutique Representative will provide you with a Return Merchandise Authorization (RMA) number.
Please note any packages that are returned without authorization will not be accepted.

Thank you for your order.

RETURN POLICY FOR NON RETURNABLE / REFUNDABLE

Final sale, Special order and non-returnable merchandise has a strict no return/no exchange policy. Akay Wedding Dresses, Alexia Design, Alisha Hill Prom, Alisha Hill Shoes, Allure Bridals, Alyce Designs, Alyce Bridal, Armenouhie Prom, Armenouhie Bridal, Bari Jay Bridesmaids, Bellissima Couture, Betsy & Adams, BG Haute, Black Label, Blondie Nites, Blush Prom, Bonny, Cassandra Stone, Christina Wu, Clarisse Prom, Clarisse Bridal, Claudine, Cosmobella, Dana Mathers, Dave & Johnny, Dere King, Envi Prom, Enzoani, Enzoani Blue, Enzoani Love, Faviana, Flip, Gigi, Hannah S, Helens Heart Shoes, Interlude, Jacquelin Exclusive, Jean De Lys, Jasz Couture, Johnathan Kayne, Johnathan Kayne Shoes, Jovani, Julie France, Karishma, Kiss Kiss, La Belle , La Femme, Landa, Mac Duggal Couture, Mary's Bridal, Mia Solano, Mon Cheri Bridals, Mori Lee, Mori Lee Bridals, Nicole Bakti, Night Moves, Nina Canacci, Panoply, Party Time, Posh, Posh Bridal, Precious Formals, Pretty Maids, Princess Collection, Private Collection, Pronovias, Rina Di Montella, Satin Rouge, Scala, Sean Cillection, Sherri Hill, Sherry Couture, Shimmer By Bari Jay, Signature, Studio 17, Sweeties Shoe, Terani, Tiffany Designes, Tony Bowls Collection, Tony Bowls Evenings, Tony Bowls La Gala, Tony Bowls Paris, WoW Prom, Xcite Prom, Xscape, Xtreme Proms styles and any and all Bridal, Prom, Sweetsixteen/Quinceanera or special occasion gowns are Special orders and are final sale none refundable /returnable

SPECIAL ORDERS

We are unable to offer refunds or exchanges on special order items.

Special Orders

Special orders are made especially for you. Special Orders are FINAL SALE. When debating between more than one dress, please order one dress at a time. We will gladly exchange one dress for another. More than one dress on one order will be a final sale.
Please note: Dress sizes 16 and up are Special Orders. Sizes above 16 are Final Sales and can not be returned.

Shipping

We ship UPS or USPS
The actual amount will be shown on your invoice.
Please note: Signature required. No P.O. boxes
We ship internationally. (Some restrictions apply.)
If the item is returned, The shipping charges will be deducted from your refund.

Ordering Information

We keep most items in stock and will ship within 48 business hours. When items are not in stock you will be notified by email and you will get the option to back order. We will need to know your Wear Date. Your credit card will NOT be charged unless we have it in stock and ready to ship. For your protection, orders will be shipped only to the billing address of the credit card. If you want us to ship to a different address, simply fax your request with a photocopy of your driver license, credit card and the new shipping address. To add an alternate address to your credit card, simply contact the customer support number located on the back of your credit card. After adding the alternate address to your credit card, contact Shopdress Customer Support at Contact Us or by dialing 1-718-429-0904, alerting them of the addition.

International Orders

CatNipBoutique.com welcomes all international orders.
PLEASE BE ADVISED, FOR INTERNATIONAL ORDERS, WE ONLY ACCEPT THE FOLLOWING METHODS OF PAYMENT:
• Western Union http://www.westernunion.com/
• Bank Transfer - Please email us customercare@catnipboutique.com

Customs Fees

International orders will incur a customs fee. You are responsible for paying the customs and import duties. We cannot determine in advance what these charges will be. Please contact your local customs office to determine the customs costs. It is your full responsibility to verify the customs, duties charges and procedures in your country prior to placing your order.
Please Note: If charges are levied in your country and you refuse to pay them, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package. These costs will be subtracted from your merchandise refund and your credit card will be charged accordingly.
The following information is a general guideline on charges levied by the particular country and is subject to change. It is your responsibility to contact your local customs office to determine the additional customs charges for your particular order.

CatNipBoutique.com is not responsible for typographical errors. Prices are subject to change without notice. We reserve the right to cancel any order.

Order Cancellation

You may cancel your order only within 24 hours of placing the order. If your order has been shipped, you cannot cancel your order. To cancel your order please call one of our customer service representatives at 718-429-0904.

Sales Tax

Sales Tax is only charged on orders billed to residents of New York State.

PAYMENT METHODS

We accept the following forms of payment: Credit Cards, Debit Cards, Google chekout, Paypal and CatNip Boutique Gift Certificates / Cards. We do not accept personal cheques, certified cheques or COD.

Credit Cards

We accept the following credit cards: American Express, Visa, MasterCard and Discover Card.

Important Note:

First time customers are subject to credit card authorization. When your credit card is authorized, your funds will be put on hold until the order is shipped. Once the order is shipped the payment is processed. Your billing information must be exactly as it appears on your credit card statement. If any of the information differs, the order will not be processed.

If your Shipping Address is different than your Billing Address, we are required to verify this information with your credit card company. As a result, your order may be subject to delay. Please allow 48 to 72 hours for the verification process. To help us expedite this process, we ask that you register your alternative shipping address with your credit card company. Be sure to mention this alternative address is for shipping purposes only.

Debit Cards
You may pay using a Debit Card. Once you place your order, your funds will be put on hold until the hold is taken off or the payment is processed (which ever is sooner). Once the order is shipped the payment will be processed and the funds will be deducted from your account. Please Note: While your funds are being held, you will not have access to these funds until the hold is taken off. Holds usually last 3 - 5 business days; however, this may vary from bank to bank.

Money Orders

To place an order using a Money Order you must contact a Customer Service Representative at 718-429-0904 Monday to Friday, between 9AM-6PM EST.

Gift Certificates

You may pay for your order using an CatNip Boutique Gift Certificate. During the checkout process you will be prompted to enter the gift certificate code in the field “Coupon or Promotional Code”. The value of the gift certificate will be deducted from your order total. If the value on your gift certificate is more than your order total, your order total will be deducted from your gift certificate and you will be able to use the balance toward future purchases. If the value on your gift certificate is less than your order total, your gift certificate will be deducted from your order total and you will be required to pay the balance of your order total using another payment method.

PRICING

CatNip Boutique prides itself on fair pricing practices and makes every effort to ensure the accuracy of its prices, however, despite our best efforts, pricing errors may still occur. If an item's price is higher than our stated price, we will notify you of the situation. If an item's correct price is lower than our stated price, we will charge you the lower amount.

Price Matching

Did you see something on CatNip Boutique that you saw for a lower price somewhere else? If you find the same item for a lower price at another online retailer and can prove the item’s lower price, we will match the price. This applies before you place your order only. To receive your price match, you must contact one of our Customer Service Representatives by email Contact Us or by phone (toll free at 1-718-429-0904

Size

Most dress manufacturers provide size charts to aid in choosing the correct size. We try to make as many available right here as possible. Be sure to measure carefully. Size charts are helpful, but not always perfect. Remember that you can always take up a gown that is too large, but you can’t let it out if your order too small. If your measurements are on the border it is usually wise to take the larger size and plan on having it altered. Most girls do require alterations to get a perfect fit. Please don’t hesitate to email or call Serendipity if you have any size questions.

How to measure

* Bust: have someone measure the fullest part of your bust.
* Waist: have someone measure your natural waistline.
* Hips: Measure the fullest part of your hips.
* Click here to see SIZE CHART

Secure Shopping

You can shop at [CatNipBoutique.com] online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram) [link to http://www.authorize.net/resources/howitworksdiagram/ ]. The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

• Industry leading encryption hardware and software methods and security protocols to protect customer information.

• Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy [link to http://www.authorize.net/company/privacy/ ].

If you prefer, we can process your transaction by phone, fax or mail. Call us at 1-718-429-0904 during our business hours 11:00AM to 8:00PM, fax us at or mail your order to CatNip Boutique 57-16 Roosevelt Ave, Woodside, NY 11377

.CatNipBoutique.com is registered with the Authorize.Net Verified Merchant Seal program.

Home | About Us | Customer Service | Contact Us| Privacy Policy | FAQS | Customer Login | Order Status |View Cart | Check Out

© Copyright 2007~2009. CatNipBoutique.com. All Rights Reserved.